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Risk Assess - server hangup problems

Posted: 14 Dec 2020, 10:35
by Lyn
Has anyone or any of your teachers had problems when using Risk Assess and gotten a blank page with server hangup on it. I have a teacher who is having problems when she is trying to update her pracs or create new pracs. When she updates the risk assessment she gets this blank page with server hangup on it and essentially loses the work that has been done. If she or any other teacher continues to have this problem I am afraid that they may discontinue using this program. If I get that same page I click the back button and the page I was working on comes back. However if this continues to happen with the teachers I may lose the best program out for lab techs. I don't want to consider the nightmare that this will cause me.

Re: Risk Assess - server hangup problems

Posted: 14 Dec 2020, 11:02
by emma.hunt
I just put through a prac as a test and had no problems here. Haven't had that issue before.
I hope it gets fixed for you, such a valuable resource

Re: Risk Assess - server hangup problems

Posted: 14 Dec 2020, 12:13
by Prima
What browser are they using? IE, Chrome, Safari etc - worth them trying on a different platform. Don't want to lose RiskAssess!

Re: Risk Assess - server hangup problems

Posted: 14 Dec 2020, 13:31
by melsid
A few of our teachers have had issues with Risk Assess when using IE. No problems once they switched to Chrome.